Meet Austin.

I help member-based organizations drive growth and enhance the member experience through proven strategy and structure.

With over 11 years of expertise in leadership and strategic growth, I specialize in managing teams, building scalable strategies, and leading sales efforts that deliver measurable results. My experience spans dynamic, fast-paced environments—from startups to established companies—allowing us to adapt and thrive in any setting. Passionate about empowering teams, driving innovation, and scaling businesses, I am committed to helping organizations achieve sustainable success.

Book Consultation

Services Offered

    • Acquisition Strategy

    • Member Retention

    • Policy Guidance

    • KPI's, Reporting & Analytics

    • Membership Tiers & Pricing

    • New Member Onboarding

    • Brand Strategy

    • System Development

    • New Member Email Series

    • Lead Campaigns & Sequences

    • Community Engagement

    • System Implementation & Onboarding

    • Integration of Multiple Platforms

    • Lead Tracking

    • Team Training

    • Ongoing System Support

    • Department Structure

    • Reporting

    • Meeting Cadence & Infrastructure

    • Hiring & Training

    • Pre-Open Membership Drivers

    • Member Retention Focused Events

    • Ongoing Member Events

    • New Member Assimilation

Membership

I have extensive experience leading membership strategy and operations across multiple locations, with a focus on growth, engagement, retention, and overall member experience. My work included supporting and developing Membership Managers, creating consistent brand and service standards across teams, and refining membership operations through improved workflows, communication strategies, and technology systems. I also played an active role in expansion efforts, helping build and train new membership teams while ensuring each location maintained a strong and consistent member experience.

Experience

Systems

I have extensive experience building and optimizing membership-focused tech stacks designed to support growth, engagement, and retention. My work has centered around CRM and member platforms including HubSpot, Salesforce, and Peoplevine, with a focus on creating seamless systems for member acquisition, onboarding, communication, and long-term engagement. I’ve led platform evaluations and integrations, developed automated and personalized member journeys, and used data insights to improve both the member experience and internal operations.

Structure & Processes

I have experience building operational structure within growing organizations, with a focus on creating scalable systems and processes that improve efficiency across teams. My work has included developing workflows, standardizing best practices, and implementing frameworks that support stronger collaboration and long-term operational success. I’ve also worked closely with retention and growth strategy, analyzing member trends and identifying opportunities to improve engagement, strengthen retention, and support sustainable expansion as organizations scale.